Policies
Cancellation Policy
At Minding my Mind, we understand that plans can change. This policy helps us protect appointment availability and support all children, young people and families fairly.
Overview
How cancellations work
We kindly ask that cancellations or rescheduling requests be made as early as possible. Providing notice allows us to offer the appointment time to another family and helps us maintain the quality and continuity of care across our services.
For individual and family appointments, we request at least 48 hours’ notice for cancellations or changes. Cancellations made with less than 48 hours’ notice may incur the full session fee. Non-attendance without notice may also be charged at the full fee.
We appreciate timely communication so we can continue offering thoughtful, reliable support to every family we work with.
Minding my Mind
For workshops and group programs, your place may be limited. If you can no longer attend, please let us know as soon as possible. Where possible, we will outline any specific workshop or program cancellation terms at the time of registration, including whether transfers, credits or refunds are available.
Key points
Important policy details
Please review the following points before booking or attending a service with Minding my Mind.
Late cancellations
Appointments cancelled with less than 48 hours’ notice may be charged at the full fee, as this time is often difficult to refill at short notice.
Workshops and programs
Workshop, group program and event bookings may have separate cancellation, transfer or refund terms. These will be shared during registration or booking confirmation.