Your information
How we handle personal information
Minding my Mind respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, make an enquiry, register for a workshop, submit an expression of interest, or request support services.
We may collect personal information such as your name, phone number, email address, address, details about your enquiry, preferred service, preferred contact method, and any information you choose to provide through forms, email, phone calls or other communications. Where relevant to service delivery, we may also collect information about children, young people or family circumstances that you voluntarily provide to help us respond appropriately to your enquiry.
We collect only the information reasonably needed to respond to enquiries, provide services, improve our website and meet our legal and professional obligations.
Minding my Mind
Personal information is generally collected directly from you. We may also receive information from a parent, carer, guardian, referrer, school, health professional or other authorised person where you have consented or where otherwise permitted by law. If you provide us with personal information about another person, you should ensure you have authority to do so.
Use and disclosure
Why we collect information
We use personal information to respond to enquiries, provide information about our workshops, programs and support services, manage bookings and registrations, communicate with you about appointments or program availability, and deliver services you request.
We may also use information to maintain internal records, improve our website and service experience, comply with legal, regulatory, insurance and professional requirements, and protect the safety, rights and wellbeing of our clients, staff and community.
We do not sell personal information. We may disclose information to trusted service providers who support website hosting, form handling, administration or professional operations, and to health professionals, schools, referrers or other third parties where you have consented or where disclosure is authorised or required by law.
Security and access
Storage, security and your choices
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Information may be stored in secure digital systems, email platforms, website tools and administrative records used to operate Minding my Mind.
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable legal and professional obligations. You may also contact us if you wish to ask a privacy question, make a complaint, or withdraw consent for certain communications where that option is available.
Cookies, links and updates
Our website may use cookies or similar technologies to support site functionality, understand general website usage and improve user experience. You can manage cookie preferences through your browser settings. Our website may also contain links to third-party websites; we are not responsible for the privacy practices of those external sites. This Privacy Policy may be updated from time to time to reflect changes in our services, website functionality or legal obligations. The latest version will be published on this page. For privacy enquiries, please contact Minding my Mind at info@mindingmymind.com.au, call 1300 043 940, or write to 722 Glen Huntly Road, Caulfield South VIC 3162, Australia.